Shipping, Returns & Refund Policy

Last Updated: October 4, 2026

Thank you for shopping with ACE ECOM LLC. By placing an order through our website, you agree to the following Shipping, Returns & Refund Policy.

1. Shipping

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

ACE ECOM LLC is not responsible for delivery delays, failed deliveries, lost packages, or additional shipping expenses caused by an incorrect, incomplete, or outdated address provided by the customer.

Shipping charges are calculated at checkout and are the responsibility of the buyer unless ACE ECOM LLC specifically states otherwise as part of a promotion.

Once an order has been transferred to a shipping carrier, estimated delivery dates are provided for convenience and are not guaranteed.

Holiday and Peak-Season Delays

During holidays, major sales events, severe weather, carrier disruptions, or other high-volume periods, shipping and delivery delays may occur.

ACE ECOM LLC will make reasonable efforts to process and ship orders promptly but cannot guarantee carrier delivery times once a shipment is in transit.

2. Lost or Delayed Shipments

If a customer's tracking information indicates that a shipment is delayed, missing, or has not been delivered within a reasonable period, the customer should contact ACE ECOM LLC promptly at:

SUPPORT@ACEECOM.STORE

Customers should provide their order number and any available tracking information.

ACE ECOM LLC will make reasonable efforts to work with the shipping carrier to locate the shipment, verify delivery status, or investigate the issue.

Customers are encouraged to notify ACE ECOM LLC as soon as possible when a package appears to be lost or significantly delayed so that the company can begin investigating the shipment.

A carrier delay or temporary lack of tracking updates does not automatically qualify an order for a refund.

3. Return Period

Eligible merchandise purchased directly from the ACE ECOM LLC website may be returned within 14 calendar days from the confirmed delivery date.

Return requests submitted after the 14-day return period may be refused.

To request a return, customers must contact:

SUPPORT@ACEECOM.STORE

before shipping merchandise back.

A return request or return shipment does not automatically guarantee approval of a refund.

4. Amazon and Walmart Purchases

This return and refund policy applies primarily to purchases made directly through the ACE ECOM LLC website.

Orders purchased through third-party marketplaces, including Amazon and Walmart, are subject to the applicable marketplace's return, refund, shipping, cancellation, and dispute procedures.

Customers who purchase ACE ECOM LLC products through Amazon or Walmart should initiate returns and refund requests directly through the platform where the purchase was made.

ACE ECOM LLC may assist with product-related questions when appropriate, but marketplace transactions will generally be processed according to the rules, procedures, and policies established by Amazon, Walmart, or the applicable third-party platform.

If a marketplace policy conflicts with this website policy for an order placed through that marketplace, the applicable marketplace policy will control.

5. Return Authorization Required

Customers must contact ACE ECOM LLC before returning merchandise purchased directly through our website and follow the return instructions provided.

Merchandise returned without authorization, sent to an incorrect address, or returned without sufficient information to identify the order may be refused or returned to the customer at the customer's expense.

6. Customer Responsibility for Return Shipping

Unless ACE ECOM LLC confirms that a return is the result of an error on our part, the buyer is responsible for all costs and risks associated with returning merchandise.

The customer is responsible for:

  • Return shipping charges.

  • Selecting the return shipping carrier.

  • Carrier fees and insurance costs.

  • Properly packing merchandise to prevent damage.

  • Obtaining tracking information.

  • Maintaining proof of shipment.

  • Any loss, theft, or damage that occurs while returned merchandise is in transit.

  • Any additional fees associated with returning the merchandise.

ACE ECOM LLC does not provide prepaid return shipping labels unless specifically authorized by the company.

Original shipping charges and return shipping costs are generally non-refundable, except where otherwise required by applicable law or where ACE ECOM LLC determines that the wrong merchandise was shipped because of an error by ACE ECOM LLC.

7. Return Shipping Address

Approved returns should be shipped according to the return instructions provided by ACE ECOM LLC.

Unless otherwise instructed, approved returns should be sent to:

ACE ECOM LLC
100 Cypress Bend Ct
Georgetown, TX 78626

Customers are strongly encouraged to use a trackable and insured shipping service.

ACE ECOM LLC is not responsible for returned merchandise that is lost, stolen, damaged, or otherwise not received during return transportation.

Proof that a customer mailed a return does not constitute proof that ACE ECOM LLC received or accepted the merchandise.

8. Condition Required for Returns

To qualify for a refund, merchandise must be returned in its original, unused, and resalable condition.

Unless otherwise approved by ACE ECOM LLC, merchandise must be:

  • Unused.

  • Unworn.

  • Unwashed.

  • Free from stains.

  • Free from odors, including smoke, perfume, or body odor.

  • Free from makeup, deodorant, pet hair, or other signs of use.

  • Free from damage or alterations.

  • Returned with original tags attached, when applicable.

  • Returned with original packaging, when applicable.

  • Complete with all accessories or items originally included.

ACE ECOM LLC reserves the right to inspect and assess all returned merchandise before determining whether a refund will be approved.

9. Inspection of Returned Merchandise

Receipt of a returned package does not mean that a refund has been approved.

All returned merchandise is subject to inspection.

After receiving the return, ACE ECOM LLC will evaluate the condition of the merchandise and determine whether it complies with this policy.

ACE ECOM LLC may refuse a refund or reduce the refundable amount, where permitted by applicable law, when merchandise shows evidence of:

  • Wear or use.

  • Washing.

  • Stains.

  • Odors.

  • Damage.

  • Alterations.

  • Missing tags.

  • Missing packaging.

  • Missing accessories.

  • Improper return packaging.

  • Any condition that reduces the resale value of the merchandise.

If a return is rejected, the customer may be responsible for any cost associated with shipping the merchandise back to them.

10. Non-Returnable Items

The following items are generally not eligible for return unless otherwise required by applicable law or ACE ECOM LLC confirms that the merchandise was defective or incorrectly shipped:

  • Personalized merchandise.

  • Customized merchandise.

  • Made-to-order items.

  • Items marked Final Sale.

  • Clearance merchandise identified as non-returnable.

  • Gift cards.

  • Worn merchandise.

  • Washed merchandise.

  • Altered merchandise.

  • Merchandise damaged after delivery.

  • Merchandise missing required tags or packaging.

  • Products that cannot be returned for health or hygiene reasons after being opened or used.

  • Any merchandise identified as non-returnable on the product page before purchase.

11. Incorrect, Damaged, or Defective Merchandise

Customers should inspect merchandise promptly after delivery.

If a customer believes that merchandise arrived damaged, defective, or incorrect, they should contact:

SUPPORT@ACEECOM.STORE

as soon as reasonably possible.

Customers may be asked to provide:

  • Their order number.

  • A description of the issue.

  • Clear photographs of the merchandise.

  • Photographs of the shipping package.

  • Photographs of the shipping label, when applicable.

ACE ECOM LLC may request additional information before determining the appropriate resolution.

Customers should not dispose of damaged, defective, or incorrect merchandise until ACE ECOM LLC provides instructions.

12. Refund Approval

Refunds are not automatically issued when merchandise is mailed back or delivered to ACE ECOM LLC.

A refund will only be considered after:

  1. ACE ECOM LLC receives the returned merchandise.

  2. The merchandise is inspected.

  3. The merchandise is determined to comply with this policy.

  4. The return is approved.

If approved, the eligible refund will generally be issued to the original payment method.

Original shipping costs, expedited shipping charges, return shipping charges, insurance costs, and other shipping-related expenses are generally non-refundable.

13. Refund Processing

After a return has been inspected and approved, ACE ECOM LLC will initiate the eligible refund to the original payment method.

Additional processing time may be required by the customer's bank, credit card company, payment processor, or other financial institution.

ACE ECOM LLC does not control processing times imposed by third-party financial institutions.

14. Partial Refunds

Where permitted by applicable law, ACE ECOM LLC may issue a partial refund when returned merchandise has decreased in value because of its condition, missing packaging, missing tags, excessive handling, damage, or other circumstances attributable to the customer.

Any deduction will be based on the condition and resale value of the merchandise.

15. Exchanges

ACE ECOM LLC does not guarantee direct product exchanges.

Customers requesting a different size, color, design, or style may be required to return the original eligible merchandise according to this policy and place a new order.

Product availability is not guaranteed.

16. Gifts

Refunds for merchandise purchased as a gift will generally be returned to the original payment method used to place the order.

ACE ECOM LLC is not required to provide a cash refund or refund payment to a person other than the original purchaser.

17. Refused and Undeliverable Packages

Customers are responsible for providing an accurate and deliverable shipping address.

If an order is returned to ACE ECOM LLC because it was:

  • Refused by the recipient.

  • Unclaimed.

  • Undeliverable.

  • Sent to an incorrect address provided by the customer.

  • Returned because of circumstances attributable to the customer.

ACE ECOM LLC may deduct original shipping expenses, return-to-sender charges, and other applicable shipping costs from any refund for which the merchandise otherwise qualifies.

18. Order Cancellations

Orders may begin processing shortly after they are submitted.

ACE ECOM LLC does not guarantee that an order can be changed or canceled once it has entered processing, fulfillment, or shipping.

Customers may contact us to request cancellation, and ACE ECOM LLC will make reasonable efforts to accommodate the request when possible.

19. Promotions and Discounted Purchases

Refunds for approved returns will generally be based on the actual amount paid by the customer after applicable discounts, promotional credits, coupons, or other price adjustments.

Promotional offers and discounts do not have separate cash value.

20. Abuse of the Return Policy

To the extent permitted by applicable law, ACE ECOM LLC reserves the right to refuse returns, deny refunds, or restrict future purchases in cases involving suspected:

  • Return fraud.

  • Excessive or repeated returns.

  • Temporary use or "wardrobing."

  • Altered merchandise.

  • False damage or defect claims.

  • Abuse of promotional offers.

  • Fraudulent payment activity.

  • Other misuse of the return or refund process.

21. Consumer Rights

Nothing in this policy is intended to eliminate, limit, or waive any consumer right that cannot legally be waived under applicable federal, state, or local law.

Where applicable law or an applicable third-party marketplace policy provides additional rights, those requirements will control.

22. Contact Us

For questions regarding shipping, lost shipments, returns, refunds, or an existing order, please contact:

ACE ECOM LLC
Email: SUPPORT@ACEECOM.STORE

Return Address:
100 Cypress Bend Ct
Georgetown, TX 78626